New Client Info
Whether you have already scheduled your first appointment, or are simply searching out information, the following will answer many of your questions. To all new clients, please read all sections below before your first session.
Still have questions? Send me an email at happybrandi@brandiavant.com or give me a call at 512-924-7620. There are no “bad questions” and I am always happy to field your inquiries.
• For the address of and directions to my office, please click here.
• Click here for a printable client intake form. Please print this form, fill it out by hand, and bring it with you to your first appointment. If you do not have access to a printer, please let me know ahead of time and I will have a form available for you when you arrive. In order to make the most of our time together, I ask that you arrive 10-15 minutes prior to your scheduled appointment if you will need to complete your paperwork upon arrival.
• Please make every effort to be on time for your appointment. In order to stay on schedule, all appointments will end on time, regardless of the time of your arrival. We do have a pleasant reception area which is always available for your use at least 15 minutes prior to your session.
• Your session may include a standing postural assessment to determine postural imbalances which may be contributing to your pain symptoms. There also may be times when the most appropriate techniques for you will involve having you sit, stand, or lie on your side. For these purposes, please bring proper “therapy clothes” to each session. Female clients may bring either a two-piece swimsuit or a sports bra and loose fitting shorts. Male clients, please bring a pair of loose fitting shorts (jogging shorts work well.) If you have concerns about what to wear, please let me know and alternate arrangements can be made.
• Most sessions include at least a few Myofascial Release techniques. In order for these techniques to work well, please do not apply any lotion to your skin prior to your appointment.
Payment options
Your payment is due at the time services are provided unless otherwise agreed upon prior to your appointment. Payment is accepted via cash, check (made payable to Brandi Schunk, LMT,) PayPal, Visa, Master Card, American Express or Discover.
Cancellation Policy
Please make every effort possible to give at least 24 hours notice for all cancellations. My time is valuable, and often your appointment time can be filled with another client when enough notice is given. For this reason there will be a 50% charge for appointments canceled with 12-24 hours notice. There is a full charge for cancellations with less than 12 hours notice. Please make all cancellations by calling 512-924-7620, and NOT via email. I understand that emergencies do arise, and I reserve the right to make exception to this policy on a per case basis.
What my clients can expect of me
I will be on time for all appointments.
I will offer a $20 discount off of your next session if I have to cancel an appointment with less than 24 hours notice.
I will aim to return all phone calls within 24 hours.
I will only suggest treatments that I believe are in your best interest.
I will never knowingly over-treat.
I will work within my scope of practice.
I will refer you to another professional for care when appropriate.
I will continually work to expand my knowledge base.
I will always uphold client confidentiality.
I will respect your modesty and boundaries.
I will never judge you.
I will create an environment where you feel safe.
I will encourage a positive outlook on your healing journey.
I will help to keep you motivated to improve your health.
I will suggest an appropriate home program which will empower you to take control of your health.
I will tailor each session to the individual, providing service to the very best of my abilities every time.
What I ask of my clients
I ask you to be on time for all appointments.
I ask you to provide at least 24 hours notice for all cancellations.
I ask you to respect the value of my time and pay 50% for cancelled appointments when 12-24 hours notice is given, and 100% for cancelled appointments with less than 12 hours notice.
I ask you to be clean when you arrive for your session.
I ask you to be honest and thorough when filling out your client intake form and when discussing your health history with me.
I ask you to give honest feedback during and after your session.
I ask you to let me know if you are unsatisfied with your treatment for any reason.
I ask you to voice any questions and/or concerns that you may have.
I ask you to offer suggestions on how I may better serve you.
I ask you to demonstrate your satisfaction with my services by referring your friends, family, colleagues, neighbors, and acquaintances to me, so that I may be successful and continue to provide you with excellent therapy. Thank you.
